shipping and returns policy

 

pacific pearls®

A Gem From Ocean 

A Natural Gift For True Love ...  

 

 

 

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 

Returns Policy

Satisfaction guarantee

If you are not happy with our product, you can return it in same condition for refund. We will refund you the purchase price, within 30 days of purchase. We will not refund the postage or handling charges on returned goods which are not faulty. There is no extra charge for exchange. You can return them by registered mail together with the receipt to: PACIFIC PEARLS INTERNATIONAL  Locked bag 3008 , Australia Square  NSW 1215 Australia  Or you can call 1300 58 58 60 and our customer service consultants will be able to help you.

Shipping

 

FOR DELIVER INSIDE AUSTRALIA  (Australia Express Post  POSTAGE FREE )
1.We use Australia Express post (Signature on delivery) . Shipping within Australia , the shipping time is 1-2 business days. you will be required to sign for your order upon delivery.  If you are not at the delivery address, You should receive a card in your letterbox  and you can collect it from the post office . we can deliveryit to a PO Box.

SHIPPING WITHIN AUSTRALIA BY Australia Express Post ,  postage FREE AU$0.00  Ability to check the status of the delivery via the internet at www.post.com.au or call 13 13 18 Tracking number required.

 

FOR DELIVER OUTSIDE AUSTRALIA ( FREE INTERNATIONAL POSTAGE  )
2.We use Australia post insured international registered mail .shipping outside Australia, the shipping time approximately 5-10 working days. You will be required to sign for your order upon delivery. If you are not at the delivery address, You should receive a card in your letterbox  and you can collect it from the post office . we can deliveryit to a PO Box.

SHIPPING OUTSIDE AUSTRALIA BY AUSTRALIA POST INTERNATIONAL REGISTERED MAIL  ( FREE INTERNATIONAL POSTAGE  )  (cant tracking of parcel on the internet)